Cancellation Policy:
24 hours notice is required for any cancellation of scheduled service. Failure to provide adequate notice may result in one or more unnecessary visits, for which you will be billed at the normal rate.

Hours:
Our services are provided between the hours of 7:00 AM and 8:00 PM, 7 days a week. Our office hours are 8:00 AM to 6:00 PM.  Feel free to call us any time during our regular service hours.

Keys:
If you prefer, following the Service Period, we will securely retain your keys, at no additional charge, for safekeeping until (a) you wish to engage our services in the future or (b) you contact us to arrange repossession of keys. We will only return keys via personal delivery to you or an authorized representative. We will not leave keys unattended at your home, or lock them inside your home on our last visit – please don't ask us to do this. There is a $5.00 fee for every time we have to pick up a key after your initial service.

Last Minute Reservations:
We cannot accept reservations without an initial client consultation, UNLESS we have previously cared for your pet(s) and you have given us permission to keep a key to your home on file.

Minimum Service Levels:
To ensure the health, comfort, and safety of your pet and your home while you are away from home, we adhere strictly to the following minimum service guidelines:
Cats:  Due to the relatively well-hidden symptoms and rapid onset of illness in cats, veterinarians recommend that they be visited no less than once per day to check on their health and replenish food and water.
Dogs:  To prevent destructive behavior due to boredom or accidents in the house, dogs must be visited at least twice per day for relief (potty breaks) and for food and water to be replenished.

Discounts:

Referral Bonus
When a new client mentions that they were referred to us by you, this earns you a $15.00 discount off your next service – so spread the word! 

Payment Policies

We accept the following payment methods:  check, money order, and cash

Unless otherwise mutually agreed upon, payment for services is due no later than ten (7) days following the end of the Service Period. A late fee of $5 or 5% (whichever is greater) may be applied to overdue invoices, and may result in payment being required in advance for future services.